Return Policy
How to initiate a return/exchange
Enter your order number along with your email or phone number on the returns center page using the link below
williamandryan.loopreturns.com/#/
Items that are returnable
- An item that was delivered within 14 days
- In original condition
- Unwashed and unworn
- With original tags and packaging.
Damaged/Defective items
Please report any damaged/defective items within 3 days of receiving to info@williamandryan.com or initiate an exchange on our returns center page.
Items that are non returnable
- Items from the Hand Dyed Collection
- Swim
- Accessories
- Gift cards
- Items in the sale/clearance section
- Items with prices marked down
- Items marked FINAL SALE
Returns
Items returned for a refund will have a $6 fee deducted from the original amount for the prepaid label.
We do not accept exchanges
If you would like to exchange an item for a different size, color or style, please start a return on your order within 14 days and store credit will be given to place a new order.
Policy on Pre-order & Pre-sale purchases
- Pre-order & pre-sale purchases CAN be cancelled as long as they have not been shipped out. Email info@williamandryan.com with your order number and request a cancellation.
- Pre-order & pre-sale purchases can be edited for size exchanges as long as inventory allows and your order has not been shipped out.
- Our return policy also applies to pre-order & pre-sale items. We offer pre-paid shipping labels on returns with store credit or a $6 shipping label that will be deducted from your refund to original payment method.